The best of 360 Magazine in 2025

CX leader authors book that links human psychology to strategy
The theorist behind ‘decoupling’ is ready to help strengthen the customer value chain
How to develop, share and live up to a customer charter

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Steve Brown hadn’t been working in education for very long before he looked at the sector’s plethora of digital platforms and issued a report card of sorts – and none of them…

Can Gatorade quench customers’ thirst for self-expression?
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360 Magazine Pro

CX without a CMO: Now what?